SIZING AND FIT
Will this fit me? I normally get Size X in other brands
At TCA we are passionate about getting you the perfect fit that looks great and performs brilliantly. We categorise our products into 4 key fits:
After selecting a style and checking the fit guide, take your measurements using the how to measure guide, then select the size that matches your measurements using the size chart.
There is a Fit, How to Measure, and Size Guide on every product page. For more info, click here: Sizing and Fit
OTHER PRODUCT QUESTIONS
Is this product warm/good to wear in winter?
You can find information about our products by clicking on the ‘Read more’ section on the product page. If you have any more questions about a product don’t hesitate to get in touch with us at email@example.com for a response within 24 hours.
When will this item be back in stock?
If an item is out of stock, then this will show underneath the ‘Add to cart’ button. Please email us at firstname.lastname@example.org and we can advise when we will be back in stock!
Does this item have thumb holes/pockets/pockets have zips? Will my phone fit in the pocket?
Our functional features set us apart from our competitors. If you have any questions about a particular feature, please drop us a line at email@example.com and we will respond within 24 hours.
What is this made of/what is the fabric composition?
Our fabric composition varies depending on the product. For example, our Natural Performance range uses special fabrics such as Bamboo and Lyocell, our Power Compression fabric is made up of polyester and elastane. For any product specific questions please drop us a line at firstname.lastname@example.org and we will respond within 24 hours.
DELIVERY AND RETURNS
What is your returns policy?
We offer a 365 day no quibble return policy, and can accept any item back for a full refund or exchange. Please note that to be able to return an item, it must be unused in as-sold condition. We also ask that the item is sent back to us in the original packaging, with all the tags still on. Click here for more info: Delivery & Returns
Can I amend my order or delivery method/address?
Your order is sent to our delivery centre automatically and dispatched rapidly to ensure the fastest delivery. For this reason, it can be difficult to amend orders once you have checked out. However, we will always move quickly to help out. Please email us at email@example.com and we will do our best to help.
Can I swap this for a different colour/size?
If your item is still in as-sold condition we are happy to exchange any item within the first 365 days. Your exchange will be sent out free of charge. Click here for more info: Delivery & Returns
When will my order arrive?
Free standard delivery takes 2-3 working days for any address within the UK. Working days do not include Saturday, Sunday or bank holidays. We also offer Guaranteed Next Working Day Delivery. If you choose this service and your order is placed before 2pm, we will deliver your parcel on the next working day. If your order is late, please let us know by emailing firstname.lastname@example.org
Who will be delivering my parcel?
For UK addresses, your order will be delivered by either Royal Mail or Hermes, depending on the size of parcel. We will inform you of the courier and tracking information (where available) upon dispatch of your order. For addresses outside of the UK, your parcel will be delivered by your local postal service.
There is a problem with my product. What should I do?
If there is an issue with the product you received, please get in touch! Please email us at email@example.com with a photo of the problem and we will resolve it for you ASAP.
Still need help? Drop as a line at firstname.lastname@example.org and we will respond within 24 hours!