Shipping & Returns
We understand the importance of speed. That's why we work hard to get your new items to you as quickly as possible.
DELIVERY TIMES
All items ordered by 2pm Monday-Friday will be shipped the same day. All items ordered after 2pm will be shipped the following working day. Working days include Monday-Friday but not weekends or bank holidays.
UK STANDARD DELIVERY
Standard delivery takes 2 – 3 working days.
UK GUARANTEED NEXT WORKING DAY DELIVERY
We offer a Guaranteed Next Working day delivery service. All orders above £45 are automatically upgraded to this service for free, otherwise you can upgrade for £4.
INTERNATIONAL DELIVERY
We can deliver to North America. International delivery takes 5 – 10 working days.
RETURNS
We offer free 30-day returns on all packages. At present, we only facilitate returns and do not offer replacements.
All returns MUST be made through our TCA Returns Centre otherwise we cannot accept the return and refund.
HOW TO RETURN AN ITEM
You can find our easy to use returns portal by clicking here: TCA Returns Centre
Please make sure to include all original packaging.
Returned items MUST be unused and in as-sold condition, otherwise we will not be able to process your refund or exchange.
Once your return has been processed, we will send you an email to notify you. For refunds, a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS
Refunds usually take between 7-14 days, however please allow up to 28 days in busy periods.
If this time has passed and you haven’t received a refund, please let us know by sending us an email at returns@tca.fit with the below details and we will get back to you within 24 hours:
- Proof of postage
- which item(s) you are returning